PHONE:
1-800-736-6226
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FREQUENTLY ASKED QUESTIONS
| About Balloon Brand |
| Who is balloonbrand.com? We are a company serving North America for the past fifteen years and offering 1000’s of promotional products. PM Branding Corp is a designated preferred supplier for several franchise operations and specializes in serving small business units. |
| Where are you located? Richmond, BC Canada |
|
Why are promotional
products important to Real Estate Agents? Click here |
| Why should I order from you? You can shop with confidence at your own leisure 24 hours a day 7 days a week for 1000’s of promotional products. |
| I’ve looked over your website and I can’t find what I am looking for. Just give us a call at 604-272-7743 or 1-800-736-6226 and our knowledgeable sales staff will be happy to assist you. |
| I can’t decide which product is right for my needs. Can you help me? Yes we can work with you to come up with a marketing program or promotional product that is just right. Give us a call at 604-272-7743 or 1-800-736-6226. |
| How long have you been in business? We have been in business for 15 years. |
| Ordering |
| When will I receive my order? We try to keep a good supply of our stock items and ship them to you within 48 hours. For personalized items involving artwork after your approval of the artwork the average time is 3 weeks production and 1 week shipping. Some items can take as little as 1-week production or as much as 6 weeks. Let us know your required date and we’ll help you choose an item which can arrive on time. |
| When is payment due? We require your payment when placing your order. |
| The minimum is 300 in the price list is but can I get 100? Sorry no. The factories set most of the minimums based on process requirements. |
| Is it safe to give my credit card info over the net? Yes we have a secure site. |
|
I’ve found what I want to
order but I am still uneasy about giving my
credit card info over the net. What should I do?
Go ahead and place
your order and you can call our office with your
credit card info at |
| I prefer to use another method of payment. Will you take a cheque? Yes we accept cheques, as well as money orders and cash. We will need to process your payment before proceeding to do the artwork or production. |
| How will I know that you received my order? We will send you a copy of the confirmation invoice. |
| Can you deliver to my post office box? Sorry no. Couriers send most of our products to you and they cannot deliver to a post office box as only Government postal services are authorized to. |
| Products |
| What’s the product quality like? We make every effort to source out and provide quality products. |
| What if the product is broken or faulty? Just give our customer service rep a call and they will arrange for the replacement or suitable compensation for the product. |
| Artwork |
| I want to order a personalized product. What will my artwork look like? We will fax and email a proof of your artwork for your approval before putting your order into production. |
| Why do I need to fax back a signed authorization after I have placed my order? We ask you to authorize the payment of your order as a means of protection for you and for us. This proves that you indeed placed this order and not someone who is unauthorized to use your card. |
| If I have a
personal logo for my artwork how do I send it to you?
You can email your sales representative your logo. Vector artwork is always preferred. Vectorized files should be created in Adobe Illustrator or Corel Draw. Files can be sent as *.ai, *.eps , *.cdr formats. All fonts in your logo should be converted to curves or outlines. Please send all files in : Adobe Illustrator files in CS2 or lower ; Corel Draw files in Version 11 of lower. |
| What is Vector art? Vector art is art created in either Abode Illustrator or Corel Draw and is 'resolution independent'. This means the art can be enlarged to any size without compromising the quality of the art. |